DESIGN LEADER & Principal Product Designer

Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience
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Leading Design at Scale · Shipping Products That Drive Growth · Turning Strategy Into Experience

I've worked with some amazing companies & brands

about my
journey

Jay Tulloch

Design Leader
16+ Years working in UX, UI
and Product Design

What I Do

I'm a product design leader specialising in complex consumer and financial platforms at global scale. With 16+ years of experience, I've led design across neobanks, crypto, super apps, digital banking, and emerging fintech products used by 50M+ customers, partnering with executive leadership to turn strategy into shipped products and measurable growth.My work sits at the intersection of design leadership, product strategy, and business impact. I don't just design experiences. I build the teams, systems, and processes that make them possible.

My life in tech

Currently Principal Product Designer at one of the largest Crypto Exchanges, leading design for their neobanking experience. I drove the MVP launch of the neobank, achieving $XM+ in transaction volume and $XXM+ assets on platform. Previously, I was Head of Product Design at Careem (Uber), leading a team of 11 designers across the platform experiences of a 50M+ user super app, spanning payments, subscriptions, discovery, onboarding, and identity. In that role I increased CTR from 2.3% to 7.3% through a redesigned homepage, drove 150% growth in Careem Plus subscriptions, and added 14K+ monthly active users through improved checkout activation. Before that, I was Director of UX & Product Design at Almosafer (Seera Group), where I scaled the design organisation from 12 to 25+ designers, increased conversion rates by 110%, and led a design process recognised in both Teresa Torres' Continuous Discovery Habits and Marty Cagan's Transformed. My earlier career includes Head of Design at Metro Bank UK, where I led digital banking transformation serving 2M+ customers and delivered a 300% increase in app retention.

Podcast

The Beyond the Interface Podcast is a top-rated podcast offering real conversations about working in tech, design leadership, and building products that matter. Listened to in 21 countries, and ranked in the top 15% most shared and top 20% most followed podcasts globally on Spotify.
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